Dice Store – Dana Ice Air Conditioning Services
Last Updated: 15/04/2025
At Dana Ice Air Conditioning Services – Dice, we are committed to providing the best shopping experience. To ensure customer satisfaction, we present our official Return and Replacement Policy, which considers the nature of air conditioning products and their quality guarantees.
General Terms for Returns & Replacements
- Return or replacement requests must be submitted within 7 days of receiving the product.
- The product must be in its original, unused condition, with unopened packaging and no installation attempts.
- The original invoice or proof of purchase must be provided.
- Returns are only accepted after approval by our technical support team, based on product inspection.
- Returns/replacements are NOT accepted in the following cases:
- If the product has been opened, installed, or used.
- If the product is damaged due to misuse or improper storage.
- If the return is due to personal preference (e.g., change of mind) without a verified defect.
Special Policy for Air Conditioning Products
Due to the nature of air conditioning units:
- No returns or replacements are allowed once the packaging is opened or the unit is installed, unless a manufacturing defect is confirmed by an authorized technical report.
- If a manufacturing defect is verified, we will:
- Replace the product with a new unit.
- Repair the defect through an authorized service center.
- Issue a full refund if replacement/repair is not possible.
Shipping & Return Costs
- If the return is due to a manufacturing defect or store error, we cover all shipping and replacement costs.
- If the return is due to the customer's request (without defects), the customer bears full shipping and delivery fees.
Contact Us
For any inquiries or requests regarding the privacy policy, you can reach us via:
